Freelance Mystery Shopper (Surveyor) - Part-Time Opportunity in Madiun

Join Impact Power Mandiri as a Freelance Mystery Shopper (Surveyor) in Madiun, Jawa Timur and play a key role in evaluating customer experiences at IQOS partner outlets. This part-time opportunity allows you to work flexibly while contributing to the growth of one of Indonesia's leading tobacco companies.

As a Mystery Shopper, you'll visit various retail outlets to assess the quality of service, product knowledge, and overall customer satisfaction. Your insights will help improve the shopping experience for customers, ensuring they receive the best service possible.

📋 Tanggung Jawab Pekerjaan

• Visit and evaluate IQOS partner outlets in Madiun and surrounding areas
• Conduct thorough surveys to assess customer service quality, product knowledge, and store ambiance
• Provide detailed feedback reports to the management team
• Ensure compliance with company policies and procedures
• Work collaboratively with the retail team to address any issues identified
• Maintain confidentiality and professionalism in all interactions
• Submit reports within the agreed timeframes
• Participate in training sessions to stay updated on best practices

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in customer service or retail environments
• Strong communication and interpersonal skills
• Ability to work independently and meet deadlines
• Familiarity with IQOS products and services
• Basic knowledge of Microsoft Office Suite (Excel, Word)
• Valid driver's license and access to a reliable vehicle
• Ability to work flexible hours, including weekends and evenings
• Willingness to travel to different locations within Madiun

🛠️ Keahlian

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