Front Desk Receptionist - Luxury Resort & Hotel

Join Solin Hotel and Resort Corp, a premier luxury hospitality brand, as our Front Desk Receptionist in the heart of Bali’s most vibrant destinations—Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung. If you thrive in a fast-paced, guest-centric environment, this is your chance to shine. As a Front Desk Receptionist, you’ll be the first point of contact for our guests, ensuring their stay is seamless and memorable. You’ll work closely with our team to manage reservations, check-ins, and check-outs, while also providing exceptional customer service. This role offers unparalleled opportunities for growth and development in the hospitality industry.

At Solin Hotel and Resort Corp, we pride ourselves on delivering world-class service and creating unforgettable experiences for our guests. Our resorts are renowned for their luxury amenities, stunning views, and warm, personalized service. As a Front Desk Receptionist, you’ll have the chance to be part of this exceptional experience, helping our guests feel at home from the moment they arrive.

Daily, you’ll handle a variety of tasks, from greeting guests and assisting with check-ins to managing room assignments and addressing guest inquiries. You’ll use our state-of-the-art Property Management System (PMS) to streamline operations and ensure everything runs smoothly. This role is perfect for someone who is detail-oriented, customer-focused, and passionate about hospitality.

📋 Tanggung Jawab Pekerjaan

• Greet and assist guests upon arrival and departure, ensuring a warm and welcoming experience.
• Manage check-ins and check-outs, including room assignments and key distribution.
• Handle guest inquiries and resolve any issues promptly and professionally.
• Maintain accurate records of guest information using our Property Management System (PMS).
• Coordinate with housekeeping, dining, and other departments to ensure guest satisfaction.
• Monitor and maintain the front desk area, ensuring it is clean and organized.
• Provide exceptional customer service, going above and beyond to meet guest expectations.
• Stay updated on resort policies and procedures to ensure compliance and consistency.

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in a front desk or receptionist role in the hospitality industry.
• Fluent in English and Bahasa Indonesia, with excellent communication skills.
• Strong organizational skills and the ability to manage multiple tasks simultaneously.
• Customer service certification (e.g., Bellman Hospitality, Front Office Service) is a plus.
• Proficiency in using Property Management Systems (PMS) such as Opera, Siteminder, or similar.
• Ability to work well under pressure in a fast-paced environment.
• Willingness to work flexible hours, including weekends and holidays.
• High school diploma or equivalent, with a passion for hospitality.

🛠️ Keahlian

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