Customer Service Frontline Officer - Medan Branch

Join Bank KEB Hana Indonesia as a Customer Service Frontline Officer in our Medan Branch and become the face of exceptional banking service. In this dynamic role, you will serve as the first point of contact for our valued customers, delivering personalized and efficient service to meet their banking needs. With a customer-centric approach, you will handle inquiries, resolve issues, and provide guidance on our various banking products and services. This is your opportunity to make a tangible difference in our customers' lives while growing your career in the banking industry.

Our Medan Branch is a vibrant and bustling hub of financial activity, and as a Customer Service Frontline Officer, you will be at the heart of this action. You will work in a fast-paced environment, using tools like CRM systems and customer service software to streamline your workflow and enhance your service delivery. This role offers a unique blend of customer interaction, problem-solving, and continuous learning, making it an ideal platform for those looking to build a rewarding career in banking.

📋 Tanggung Jawab Pekerjaan

• Act as the primary point of contact for customers, providing exceptional service and resolving their inquiries and complaints.
• Handle a wide range of banking transactions, including account openings, closures, and transfers.
• Assist customers with their financial needs by providing guidance on banking products and services.
• Use CRM systems and customer service software to manage customer interactions and track service requests.
• Collaborate with other departments to ensure a seamless customer experience.
• Maintain accurate and up-to-date customer records.
• Adhere to banking regulations and internal policies to ensure compliance.
• Provide regular feedback on customer service performance to identify areas for improvement.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Economics, or a related field.
• Minimum of 2 years of experience in customer service or a related role, preferably in the banking industry.
• Excellent communication skills, both written and verbal.
• Strong problem-solving and analytical skills.
• Familiarity with CRM systems and customer service software.
• Ability to work well under pressure and meet tight deadlines.
• Professional and courteous demeanor.
• Fluency in Indonesian and English.

🛠️ Keahlian

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