L2 Application Support Engineer - FAST Payment Systems (Banking Sector)

Join JAC Recruitment as an L2 Application Support Engineer specializing in FAST payment systems within the dynamic banking sector. This role is pivotal in ensuring the seamless operation of high-impact financial applications, delivering stability and reliability to our clients in Badung, Bali. As part of our dedicated team, you will be at the forefront of troubleshooting, maintaining, and optimizing our FAST payment solutions, leveraging your expertise in tools like Splunk, ServiceNow, and Jira.

At JAC Recruitment, we are committed to fostering a culture of innovation and continuous learning. Our company has a rich history in the banking sector, and we are proud to be a trusted partner for numerous financial institutions. This opportunity is not just about resolving technical issues; it's about being part of a team that drives the future of digital payments in Indonesia.

📋 Tanggung Jawab Pekerjaan

• Provide Level 2 technical support for FAST payment systems, ensuring minimal downtime and maximum performance.
• Monitor system performance using tools like Splunk and ServiceNow, identifying and resolving issues proactively.
• Collaborate with cross-functional teams to implement system updates and enhancements.
• Document and maintain comprehensive technical documentation for FAST payment systems.
• Participate in on-call rotations to ensure 24/7 support coverage.
• Stay updated with industry trends and best practices in FAST payment systems.
• Assist in the training and mentoring of junior support engineers.
• Work closely with the development team to ensure smooth integration of new features and updates.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 5 years of experience in application support, with a focus on banking or financial systems.
• In-depth knowledge of FAST payment systems and related technologies.
• Proficiency in using Splunk, ServiceNow, and Jira for monitoring, ticketing, and project management.
• Strong problem-solving skills and the ability to work under pressure.
• Excellent communication and collaboration skills, both written and verbal.
• Certifications in ITIL or similar frameworks are a plus.
• Fluency in both English and Indonesian languages.

🛠️ Keahlian

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