IT Support Administrator (Full-Time) - Makassar

Join PT Makassar Kulina Utama, a dynamic company in the Information Technology & Communication sector, as our next IT Support Administrator in Makassar, Sulawesi Selatan. This full-time role is perfect for a tech-savvy professional who wants to make a difference in a growing company. Our IT Support Administrator will be the backbone of our technical operations, ensuring that our systems run smoothly and efficiently. You'll be working in a vibrant city with a strong tech community, and you'll have the opportunity to grow your career with us.

As an IT Support Administrator at PT Makassar Kulina Utama, you'll be responsible for providing technical support to our employees, ensuring that our IT infrastructure is up-to-date and secure. You'll be using tools like ServiceNow, JIRA, and various monitoring software to manage our IT systems. This role is ideal for someone with 3-5 years of experience in IT support and a strong background in networking and system administration.

We offer a competitive salary and a comprehensive benefits package, including health insurance, retirement plans, and opportunities for professional development. Join us and be part of a team that values innovation and excellence.

📋 Tanggung Jawab Pekerjaan

Key Responsibilities:

• Provide first-line technical support to employees, ensuring minimal downtime and maximum productivity.
• Install, configure, and maintain IT hardware and software, including desktops, laptops, and servers.
• Monitor and manage IT systems using tools like ServiceNow, JIRA, and various monitoring software.
• Troubleshoot and resolve technical issues, ensuring that our IT infrastructure is up-to-date and secure.
• Conduct regular system backups and disaster recovery exercises to ensure data integrity.
• Collaborate with the IT team to implement new technologies and improve existing systems.
• Provide training and documentation to employees on IT policies and procedures.
• Stay up-to-date with the latest IT trends and technologies to ensure that our systems are always cutting-edge.

🎓 Kualifikasi & Syarat

Kualifikasi & Syarat:

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• 3-5 years of experience in IT support and system administration.
• Strong knowledge of networking concepts and protocols.
• Familiarity with ITIL framework and best practices.
• Experience with IT support tools like ServiceNow, JIRA, and various monitoring software.
• Certifications such as CompTIA A+, CompTIA Network+, or Microsoft Certified: Azure Administrator are a plus.
• Excellent communication and problem-solving skills.
• Ability to work independently and as part of a team in a fast-paced environment.

🛠️ Keahlian

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